A bug infested motel within a hotel
13/09/2016 fsview11, Tallahassee, Florida
I think the reason this hotel doesn't get as many terrible reviews is because it is rarely full so guests don't often get put in the 'problem' rooms. I came during an event at Bristol so I was not so... more
I think the reason this hotel doesn't get as many terrible reviews is because it is rarely full so guests don't often get put in the 'problem' rooms. I came during an event at Bristol so I was not so lucky. I've stayed at plenty of Best Western's across the country and the brand is pretty reliable so I figured this was the best bet since there was pretty limited availability in the area.
The first thing you notice when you get to the hotel, other than the construction on the entrance is that there is a motel stuck onto the back of this hotel. There are two separate buildings one is a hotel and one is a motel.
First room I was give was 174, the first room you come to on the inside of the hotel, it was dark, dank and had bugs on the sheets and on the floor. Even when I turned all the lights on in the room it was still dark. There was about a 3/4" gap between the door to the room and the floor which is great if you're a bug that want's to get in, not so great if you're a person in the room. There was no stopper in the sink, one of the lamps only partially worked.
I complained and was luckily moved to room 372 which was fine for the rest of the stay. We had three other rooms that we booked at this hotel and all of them had the same problem with bugs.
From that point on until my departure from the hotel I had no additional problems and good service until..... wait for it I get a $236 pending charge on my AMEX. I had pre-paid all three nights at the hotel. Turns out that the GM of the hotel made the decision to charge me a full nights rate at the current night rate for checking out late. I spoke with a member of staff and informed them I had to check out late because of work. I was over at the Bristol Motor Speedway. While attempting to get back to my late check out time I got stuck in terrible traffic which happens quite often around there. I spoke to another staff member and advised them of my predicament, no problem they said. Stopped by the front desk when I got back to the hotel to get a new key and grab my bag, also no problem. I stopped by the front desk minutes later on my way out with said bag and was bid a fond farewell. Then two hours later get a notice from AMEX that I was being billed additional by the hotel.
I immediately contacted the hotel to rectify the situation but was told that the GM was not gone and would not be back until Monday and I would just have to wait until then. I left my contact details with the front desk and asked for an immediate response but here it is Tuesday and nothing.
The good reviews on this hotel are customers that have been lucky to dodge the problems, this was such a terrible stay that I'll never be able to trust the Best Western brand again since I thought they had a fairly high standard. In fact this is supposed to be a Best Western Plus no less.
Given the option to stay elsewhere in a reliable hotel take it, even if its 30 minutes away. I would have commuted daily from Knoxville rather than have to deal with semi sleepless nights waking up to do bug checks so I could rest. less
BWJCHIE M, General Manager at BEST WESTERN Johnson City Hotel & Conference Center, responded to this review
I am sorry you did not enjoy your stay with us here at the Best Western, fsview11. We work hard to provide great accommodations for our guests and frequently receive high praise from our guests. After examining your room and area with our pest control team, we did not see evidence of any of the "bug" issues you mentioned, but we treated the room anyway as a precautionary measure. In terms of your late check out, it is customary to charge guests that stay after our check out time, as we often times cannot prepare the room for that night, and we lose revenue on that room. As you did not actually leave the room until after 3:00 P.M., we had to assess a late check out fee. I authorized a half day charge, which for that day was $110.00, but I see that you were charged a full days charge. I have therefore credited your card back $110.00, which leaves the correct charge for your very late check out. Thank you and have a great day.