Thank goodness this is my last time in the area.
08/08/2016 John P,
First of all, I get it, this is a small town. I am in town for Graduation at Bethel University, and this is the only "name brand" hotel in the area. Our room smells like mold, the toilet clogged, the ... more
First of all, I get it, this is a small town. I am in town for Graduation at Bethel University, and this is the only "name brand" hotel in the area. Our room smells like mold, the toilet clogged, the seat twists and turns off the toilet basin, and the air conditioning doesn't work (on the day we checked in, the area had a heat advisory all day). I didn't bother calling the front desk because, at check in, the women who had helped me seemed rude and extremely judgemental (and I know all rooms are booked because of Graduation). We will be ending our trip early, mainly because I do not want to be in this room any longer than I have to. The "breakfast room" was the size of a closet, and offered biscuits and gravy, toast and oatmeal- nothing to write home about. Another graduate, staying at this hotel, said she found mold and mildew in her shower. This franchise does not represent the Best Western brand well. I would tell visitors to avoid it- even if that means booking a hotel outside of Mckenzie. In the end, we paid 260$ for what amounted to a one night visit. Definitely not worth it! less
BESTWESTERN16180, Manager at BEST WESTERN McKenzie, responded to this review
First of all, thank you for writing a review on trip advisor. We are sorry that your stay with us was not exceptional. Great service is not limited to a small town or a big city. We would like to apologize for the problems in your room. We're are sorry for any problems with the room but if it is not brought to the manager's attention, we can not fix them.
Here at Best Western of McKenzie we try our very best to keep all the rooms clean and repair done. However, sometimes things are missed when one person leaves and the next arrives and for this we are very sorry.
I was very upset when I read that some one at the desk was rude and judgemental, our front desk personnel have always been friendly. The breakfast room is small, but it is a continental breakfast. I'm sorry that you felt that you paid $260 for one night visit, but our rates are not that high.