After getting to the room, realized the rollaway I'd requested for our third person was not in the room, so had to head back to the lobby and make sure it was sent. It arrived very quickly. We had to ... more
After getting to the room, realized the rollaway I'd requested for our third person was not in the room, so had to head back to the lobby and make sure it was sent. It arrived very quickly. We had to move furniture all over the place because the room really wasn't all that big once you had two queen or king beds in it. The room was fine - but nowadays the hotels seem to be skimping on blankets, and this particular hotel only had a little decorative thing across the foot of the bed, so there was no bedcover to add some warmth. There were plenty of towels for three women although I wish they'd add plenty more washcloths. They go fast. The room itself was clean, odor free, etc.
The pool does not open until 9 am and closes at 10 pm. This means that early risers who need to leave early can't use the pool or hot tub, and adults can't have access to the pool at adult hours. Seems pretty restrictive for no reason. I don't see why the pool can't be opened at 7 a.m., then closed to children after 8 p.m. and open to adults until Midnight.
The complimentary breakfast was nice - plenty of options, including hot waffles, hard boiled eggs, coffee, yogurt, cereal, etc.
The cleaning crew didn't take or replace the towels we had placed on the bathroom floor, so we had to get a few more towels sent by for the 2nd night.
The restaurant was nice but the staff doesn't say when something is extra, so a few of us were surprised by some extra charges. Perhaps the young bar staff and servers don't realize that we older folks don't always have our readers on to see the charges on the menu. It wasn't all just the menu - a friend asked for a salad instead of a side and wasn't informed that it was extra. I asked just before he ran off with the order and he did say it was extra, so she chose something that wasn't instead.
On our second night they were very rushed and trying to bring out the plates with extra staff who didn't really know how to serve and landed gravy in my lap. A number of people came by and apologized and promised amends, which I advised were not necessary and so we didn't get any that I'm aware of. The bill was paid by someone else (who wasn't wearing her readers) so I have no idea.
The food itself was tasty enough. I had a sirloin with tasty sauce although a tad chewy. I'd have ordered the prime rib special but they were out of it. My pork chop the next night was OK as well. Drinks are fairly weak unless you order a double.
WARNING: There are no elevators.
All in all a decent stay, although I felt the room was a bit expensive considering that it wasn't all that big and the services were average. less
BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our concerned staff. Also as our restaurant is separately owned and managed I have passed along your comments to their management staff as well. Hearing from our guests is very helpful in determining areas of concern. Thank you again.