New exterior, dated interior
12/09/2016 SelwaySteward, Mill City, Oregon
The Rama Inn was adequate. I'm not sure why it's a BW Plus as it did not appear to have any of the amenity upgrades that I usually see at hotels within this category. The exterior has been attractivel... more
The Rama Inn was adequate. I'm not sure why it's a BW Plus as it did not appear to have any of the amenity upgrades that I usually see at hotels within this category. The exterior has been attractively updated, but the interior shows it's age and is overdue for an equivalent upgrade. In our room, sheets and towels were good, bed comfortable, and the room generally clean, but not as clean as I would have liked. Small details were not attended to - wobbly toilet seat, too small shower curtain, shower head mounted too low on the wall. Overall, okay. Not great. less
bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
We take a lot of pride in our customer service and our hotel, so it's disappointing to hear when we’ve fallen a little short of the goals that we strive for. We do use these reviews, however, to address issues that need attention, so thank you for leaving your honest review. By the way, some of the upgrades that make us a BW Plus are the big screen televisions, full hot breakfast buffet, expanded fitness center with weight machine, deluxe bath amenities, business center, and an elevator to name a few.