A most unpleasant stay
14/09/2016 razorback1190, Arkansas
Upon arriving at the hotel, the first room we checked into was very dirty and had an offensive odor. We immediately went to the front desk and asked for another room. The second room was marginally be... more
Upon arriving at the hotel, the first room we checked into was very dirty and had an offensive odor. We immediately went to the front desk and asked for another room. The second room was marginally better than the first. However, it was was late and we decided to stay. After cleaning many items in the room and spraying air freshener, we managed to make a rather unpleasant stay into a tolerable one.
On a positive note, the location was good and the breakfast buffet was good. less
Brian P, General Manager at BEST WESTERN Inn at the Rogue, responded to this review
Thank you for taking the time to leave us a review regarding you recent stay. We are very sorry for your experience and can assure you that this was not a normal occurrence. Our staff here at the Inn at the Rogue takes pride in the customer service and cleanliness that we provide. We hope you will give us another chance to show you our excellent service.
The management and staff at the Best Western Inn at the Rogue.