How not to get your room cleaned
03/09/2016 Deb M, Waterloo, Illinois
This is our second stay at this hotel in the last six weeks. In July, we stayed two nights. This time (Labor Day weekend), we are staying three nights. On both stays, our room was not cleaned. On ... more
This is our second stay at this hotel in the last six weeks. In July, we stayed two nights. This time (Labor Day weekend), we are staying three nights. On both stays, our room was not cleaned. On both occasions, we left our room the morning after our first night's stay at about 10:15 am and returned between 4 and 5 pm. Neither time was the "do not disturb" sign left on the door. On both occasions, we returned to the room and it had not been touched by housekeeping--and housekeeping was already gone. We had to empty our own trash, make our beds and take our towels to the front desk to get clean ones. I could perhaps forgive one instance, but twice is unacceptable --especially when the manager, during check-in, specifically asked if I wanted housekeeping during our stay and I said YES. I've never been asked before if we wanted housekeeping when checking into a hotel--but if you ask me and I say "yes," then my room had better be cleaned when I return!
We have one more night to stay and I will be speaking to the manager in the morning. I don't pay for a hotel room expecting to clean my own room. We stayed here this time because we had a $50 gift card we had earned and I wanted to use it. I'm not sure we'll stay another time!
To be fair, the hotel is clean, the beds are comfortable and the staff has been nice. The indoor pool is not heated, making it too chilly to swim. Haven't utilized the free breakfast. Also, the pizza boxes I left in the vending area last night were still there this evening (24 hours later). It appears there are some issues that need resolved, especially with housekeeping.
We come to Marion every 4-6 weeks and will most likely be taking our business elsewhere.
, Manager at BEST WESTERN PLUS University Inn, responded to this review
Thank you so much for bringing this issue to out attention. After speaking with you on Saturday, i did get with my Head Housekeeper and she will be going over with the housekeepers the importance of checking the DND policy.
Hopefully on your next stay we be able to make it more comfortable for you.