Pleasure family reunion
12/09/2016 Rita W, Dayton, United States
We had booked a room and had confirmation on that room at a different hotel in the area for a family get together. This was planned for 2 months because we were flying our children in from other state... more
We had booked a room and had confirmation on that room at a different hotel in the area for a family get together. This was planned for 2 months because we were flying our children in from other states. Upon arrival late Saturday evening at that hotel, they had no record of our confirmed room and rate even tho I had the paper in my hand.They wanted a higher rate and we left that hotel very upset. We had checked one other hotel and they were full because of a Band and Bugle competition in the area. Went across the street to this Best Western and they had availability. The staff was great and the price was even less than we had expected. Very nice and comfortable place to stay. Quiet, great beds, fabulous breakfast and wonderful staff. So very convenient to the airport. Had shuttle service to the airport and they even printed our grown children's boarding passes the night before departure. Very impressed with this hotel. We are retired and travel a lot. We will be staying at Best Westerns more often. less
Shaunna D, General Manager at BEST WESTERN The Inn At Rochester Airport, responded to this review
Thank you for the great review. I'm sorry to hear you had troubles at another hotel, however I'm glad we were able to help out! I hope you enjoyed the time with your family and that the reunion was a success! We hope you will consider us should your travels bring you back to the area!