The only thing "Best"
24/09/2016 Holly K, New York City, New York
about it is the name. Beyond the small, rundown rooms, the air conditioning is so noisy we had to shut it down in order to sleep. The subway rattles by underneath and can be felt, even on the third f... more
about it is the name. Beyond the small, rundown rooms, the air conditioning is so noisy we had to shut it down in order to sleep. The subway rattles by underneath and can be felt, even on the third floor. The ice maker, across the hall from our room, sounds like a jack hammer. The sheets are scratchy and they are chintzy with the towels. The staff is nice enough, but they've got major challenges here. The smokers, puffing away in front of the entrance, are unwelcoming. $1.50 for the safe usage fee, when we didn't even use it, is a highly questionable practice. less
Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
Dear Holly K,
I am sorry you had a disappointing stay with us. Our goal is to provide friendly service and clean accommodations to our new and repeat guests at all times. I am sorry that the rooms that were renovated in 2015 were rundown and simply not to your liking. The safe is an amenity in which we charge for. If its not used, we simply adjust it from your bill, no questions asked. Its a small price to pay to secure items such as electronics, money, or any items you deem valuable.
To enhance value we do provide a complimentary deluxe hot breakfast and free Wi-Fi when other hotel chains continue to charge for the same amenities. I agree the smokers around the entrance is not ideal but I appreciate them adhering to the no smoking policy the hotel has in place.