03/09/2016 2koalat, Sacramento, California
Location is remote and no near other services, including restaurants. Ran out of some breakfast foods. Exercise room locked. The shuttle to the airport was on time, and the staff was friendly. I t... more
Location is remote and no near other services, including restaurants. Ran out of some breakfast foods. Exercise room locked. The shuttle to the airport was on time, and the staff was friendly. I trusted this hotel would be okay because I booked it through Costco. less
Lawrence H, General Manager at BEST WESTERN JFK Airport Hotel, responded to this review
Thank you for staying at the Best Western JFK during your short time in NYC. We are sorry that the Best Western JFK did not meet all of your expectations. We understand that we lack some amenities that most hotels may offer that were absent here. We try our best and offer some of those amenities, delivery menus are locate in each room, special arrangements for pick and drop off with a local restaurant where no additional expenses such as cab is charged to you. The fitness center lock was a programming issue that was quickly corrected the following day but access was still possible. We try and keep a well stocked pantry of breakfast items there are times that we try to ration some items till our next delivery. Please let me know how i can make up for part of you stay. I can be reached at firstname.lastname@example.org.
Lawrence Hou/General Manager & Best Western JFK Team