18/09/2016 JandJatthebeach, Washington D.C.
We tried to book the Pine but somehow got routed to a booking agency for this hotel. Once we realized that we were booking the wrong BW, we tried to correct it but were disconnected before receiving ... more
We tried to book the Pine but somehow got routed to a booking agency for this hotel. Once we realized that we were booking the wrong BW, we tried to correct it but were disconnected before receiving a confirmation number or talking to the agent. Called back and were told that the hotel would have to cancel us. Connected to the hotel, reservation cancelled but still charged despite being reassured that we would not be! Beware. less
Holly B, Manager at BEST WESTERN PLUS Ruidoso Inn, responded to this review
Good Morning. Thank you for your review. Being that I am on the management team for both hotels your mentioned, I reviewed the notes for the weekend that you attended and was unable to find any documentation about your cancellation. Being that it was booked through Best Western as a reward stay, I find it very odd that they would refer you back to the hotel instead of just making the changes for you. You have gotten an email response to the survey you left for the hotel, if you would kindly respond to that with the information of who you spoke with and when, I would be more then happy to get the points refunded to your account.
Best Western PLUS Ruidoso Inn