Older hotel, not quite what I expected from BW
19/09/2016 Dominic V, Durango, Colorado
I've stayed here twice and this last time I wasn't too happy with my stay. The room I checked in to was a double bed room with double size beds because they didn't have a single queen available. The b... more
I've stayed here twice and this last time I wasn't too happy with my stay. The room I checked in to was a double bed room with double size beds because they didn't have a single queen available. The bed was comfortable but with two beds in the room it felt cramped. The decor and setting was a little older and the hotel was older as well. The room didn't feel like a conventional hotel room and the table in the middle of the room was just in the way. The location was good, located in the middle of town. Wifi was terrible and was so slow it took hours to upload data to my works website. I also stream tv and the Internet was not fast enough to stream anything. I was located above the office so there is no reason that the Internet should be that bad. Parking was okay on nights that the hotel was slow but on a Friday night at 10:30 I had nowhere to park my truck. I had to park by a curb by the lobby. I'm not likely to stay at this hotel again. less
Jinny C, Manager at BEST WESTERN El Rancho Palacio, responded to this review
Thank you for taking the time to review our hotel. On behalf of our entire staff we apologize we were unable to meet your expectations. We do have a separate wifi router for guest staying near the lobby and I apologize that did not get mentioned to you during check-in. Ill be sure to discuss this with my front desk staff so that we do not run into this problem in the future. We have recently updated all of our rooms with new case goods and I would like to apologize that they were not to your satisfaction. Again thank you for your time and feedback and we hope that you will give us another chance in the future to better serve you.