Not a Good Stay
15/09/2016 Elizabeth C, Lakewood, United States
My experience was poor. Let me begin by saying the room was clean, comfortable and nicely appointed. Beyond that the actual reservation cost was approx. $15 different than the online advertised pric... more
My experience was poor. Let me begin by saying the room was clean, comfortable and nicely appointed. Beyond that the actual reservation cost was approx. $15 different than the online advertised price. Check in took longer than expected given that I was told it was streamlined because I prepaid. I did not notice any streamlining. I brought my iPad and was looking forward to using the wifi to watching a Netflix movie. I could not connect to the wifi (I followed directory directions and called the front desk with no luck). I accepted that I would just watch some TV. However the Dish TV (I believe it was Dish - may have been another provider) did not work properly and the sound went in and out making it difficult to follow a program. At some point in the middle of the night there was a ruckus outside my room with loud vulgar language - it was frightening. Overall is was a disappointing experience. less
Carlos P, General Manager at BEST WESTERN Leisure Inn, responded to this review
Dear Elizabeth C,
I would first like to thank you for taking the time to write a review of your most recent stay with us. I was disappointed to hear that you did not enjoy your stay. We always strive to exceed guests expectations of our property and for there to have been so many issues during your stay is not acceptable. Again I want to thank you for writing this review because it provides the hotel with insight to what we need to work on and get better at. Hopefully if you are ever in the area again you will give us another opportunity to show you what we are truly capable of.