Nice, clean and convenient
21/09/2016 Anne D, York Harbor, Maine
The location of the room is great. It is very easy to find and conveniently located near all the major roads in the area. When I walked into the hotel it smelled very nice. It was bright and very o... more
The location of the room is great. It is very easy to find and conveniently located near all the major roads in the area. When I walked into the hotel it smelled very nice. It was bright and very open. The front desk staff was wonderful. Every staff member I came in contact was very polite, professional, pleasant, friendly and smiling. The room had a bit of a funny smell to it that I could not place. But, that dissipated quickly. The room was clean, the bed was comfortable the pillows were plentiful. The bathroom was clean an spacious. The room had a refrigerator, microwave oven, alarm clock, iron & board, hair dryer and tv - all the usual. I did not use it but I believe there was free wi-fi and coffee available 24 hours a day, in the lobby along with a dispenser with ice water and, sometimes, cookies. The indoor heated pool looked nice, although, we did not use that either. They have conference rooms and a grand ballroom. Seems that have it all. I would stay there again. The only draw back was that the hallways smelled a bit as if they were trying to cover up an old smokey smell with that old fashioned hotel air freshener (that never ever smelled good). Breakfast was included and it was GREAT! They offer everything - eggs, make your own waffles and pancakes, cereal, yogurt, juice, etc. Anyway, it was a good place to stay. less
Mayur P, General Manager at BEST WESTERN PLUS Keene Hotel, responded to this review
Anne, Thank you for completing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. I am very happy to hear that you enjoyed your stay with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.