Cobwebs, clogged shower drain and poor breakfast
Traveling with kids and dog. Check in was okay, but the staff was not helpful when asked where I could walk my dog. The woman who checked me in simply said there is grass right outside the sliding g... more
Traveling with kids and dog. Check in was okay, but the staff was not helpful when asked where I could walk my dog. The woman who checked me in simply said there is grass right outside the sliding glass door, or you could walk it around the parking lot. In the middle of summer? Hmmm. . . seems like the dogs pads will get burned.
Pool was great and by all appearances was clean and well cared for, but did not have towels stocked. (This was the best part of our stay). I would have rated this hotel poor, but the pool was great. And Dunkin' Doughnuts in the same parking lot saved breakfast!
The room at first seemed clean. But the corners by the ceiling had huge cobwebs and the drain in the shower did not drain properly leaving you to stand in 2-3 inches of filth as you showered. It is hard to believe that the shower was properly cleaned and the drain issue went un-noticed. When I asked the front desk if someone could come clear the clog, they said they would send someone down, soon. 30 minutes later, I asked again. She said she would send another woman down with a plunger. A plunger? You can't clear a shower clog with a plunger. Of course it didn't work. The only offer I got was to move us to another room. (It was 9:00). With the dog kennel set up, and 2 kids already in bed I declined, but suggested they have someone walk across the parking lot to the Lowes behind them and buy a drain snake, or weasel to keep at the hotel. I have a feeling there were more clogged drains than just mine. When I declined the room, the front desk employee said, "I will be sure to tell the day crew, okay?" Really? You might tell the manager to better train his/her staff, as well.
The next day, I went to the breakfast area to "scope" out the food. I left thinking "thank God there are other options outside the hotel" because the food looked like it had seen more than one day in the serving pans. less
Cindy B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
First, please accept my heartfelt apologies for providing you with a less than acceptable stay with us. The incidences you described in your review, from customer service to product quality, are not those that our guests usually find when they are with us. I am very sorry that this was the case with you and your family. I ask that you reach out to me at firstname.lastname@example.org, or (314) 821-3950 so we may discuss your stay off line.