Where does the "Plus" come from?
20/09/2016 7Kansastraveler13, Leavenworth, Kansas
This hotel is definitely not a Plus hotel. We originally booked a King room business only to find that even though it had a window, it looked out to a blank wall in a hallway. We were then offered a... more
This hotel is definitely not a Plus hotel. We originally booked a King room business only to find that even though it had a window, it looked out to a blank wall in a hallway. We were then offered a single queen (for the same price?). This room was extremely small. It did appear clean, however, the blanket had a very sour smell as if it had not been laundered for a long time. Once I completed the check in, I asked where the spa tub was located. The clerk stated it was being replaced. I stated that I was disappointed but certainly understand maintenance. I found out later there were rooms available with jetted tubs. Hmmmm...I don't understand why that wasn't offered to me. The breakfast is very bland...sausages were rubbery, powdered eggs probably. The waffles were good but even in that the batter was watered down and runny....really?? Is Best Western that strapped that they have to do that? The juice was very watered down, no decaf coffee and so on. We were just passing through this time for the night but having relatives in the area, we come to Branson quite often but will never stay here again. Their customer service was just not up to what I have come to expect at a BW and especially not a Plus hotel. less