I stayed at this property for one night along with two other people on business. This indoor corridor hotel had a good reputation from prior reviews so I selected it. Check-in had at least two issues, one in which we found out the hotel did not have an elevator to the second floor and our room type (two queen with rollaway, non-smoking) was only available on the second floor that evening. We were up-charged $10 for the rollaway for the third person, and accepted the reservation only as it was late on a Saturday night and the probability of getting another room was questionable. After hauling our luggage to the second floor via stairs, our original room was unable to be unlocked due to equipment malfunction (yes, back to the desk for new keys!) and we were assigned another room.
Just a note on the lack of an elevator, we inquired as to why there was not one on property. We were told by hotel staff that the cost to install an elevator was in excess of $35K and the owner did not want to spend the money. Absolutely not annotated anywhere on Best Western's website - you assume the property has an elevator as they tout their ADA conveniences and it's an indoor corridor hotel. More on that in a minute.
The room had a predominant foul order upon opening the door that we went nose blind to after a few minutes. Inspection revealed several problems with the room including other peoples hair in the tub, a stained and discolored shower curtain, white residue of unknown nature on the bathroom steel mirror trim, and a absolutely filthy overhead vent. Someone had left an adhesive price tag adhered to the tub surround, this was completely visible with even a two-second cursory inspection. The AC cooled minimally but it was enough for the night. The mattresses were fairly comfortable and the carpet only had minor stains.
In the morning, upon taking morning shower the hot water was of good quantity and temperature, however there was no shower gel in the dispenser (these properties have gone to liquid products dispensed in the tub as opposed to little bottles of shampoo and bars of bath soap). Tried to call the front desk to see if the dispenser could be filled. No answer. Very disappointing. Just a water wash was the order of the day unfortunately. After the wash the outer layer of my skin was ablated away by the sandpaper-hard towels, so I guess it really didn't make a difference.
After going downstairs in the morning, I found that the buffet was not well attended to by staff as plated and unclaimed food was laying on the counters. This was there for the entire 20 minutes I was eating. The variety of items was OK, but no yogurt or similar. Sausage and pre-formed egg patties was the breakfast of the day.
I spoke to the desk clerk following breakfast, showed pictures, and expressed my dissatisfaction with the stay and inquired as to a manager. I was told no manager was on property. Neither was the executive housekeeper.
One other item. The hotel services listing in the room lists the fact that "The entire hotel is handicap accessible". Wellllll.... last time I checked without an elevator, a person with a mobility disability or wheelchair-bound couldn't levitate to the second floor. This means even though ADA improvements such as wider doors are applied to the second floor, you can't get the people up there to use the amenities unless they are carried. This is a completely incorrect statement made in writing by the hotel management. The guide in the rooms needs to be re-written.
All in all, this was not a memorable stay. Poor quality control on the room cleaning followed by incompetent inspection of rooms by the executive housekeeper - our room should have never been released for occupancy. The only redeeming qualities of this property were that the hot water was good and the mattress was comfortable. I'm being generous by giving this property an overall "POOR" rating. less