First time bad – shame on you. Second time bad – shame on me. There won’t be a third time.
18/08/2016 JAMEY W, Steamboat Springs
Eight years ago we stayed in this hotel and never planned to again due to the very disappointing condition of the hotel. This trip to that same area, we noted the hotel had a Best Western Plus rating... more
Eight years ago we stayed in this hotel and never planned to again due to the very disappointing condition of the hotel. This trip to that same area, we noted the hotel had a Best Western Plus rating and claimed to have been updated in the last couple years, so decided to try the hotel again – with a Plus rating and updating we thought it would surely be a better experience.
On check-in we noted the lobby was being remodeled and construction zones are just what they are, so no problem there. The staff was completely unwelcoming. We got our keys and requested additional coffee packs. We were told they would be delivered to the room. We went to the room to drop our bags and then left for several hours. The room was small but met our needs. When we returned, no coffee was there. Back to the lobby, we were told the coffee couldn’t be delivered as no keys were available, no coffee was kept at the front desk and they would deliver it to the room. Based on the earlier unfulfilled promise we waited in the lobby approximately 15 – 20 min for the coffee.
The next morning we left very early and did not return until very late evening. The room was just as we’d left it...no fresh towels, no coffee, no bed service, no toiletries, nothing. It was very late and we were very tired, so went to sleep and left the next morning.
I am a longstanding Diamond member and have spent much time in Best Western hotels across the country and in Europe. In my opinion, this hotel is not Plus quality and is a truly disappointing representation of the Best Western name. less
CarlosBorden, General Manager at BEST WESTERN PLUS Seaway Inn, responded to this review
Dear Jamey W, We are truly sorry for the inconveniences you endured during your stay. We will be using your comments to work with the team to ensure that something like this does not happen again. We appreciate your loyalty as a Diamond member with our brand. Please, call me direct when you have a moment at 228-864-0050.