A Mixed Review
24/09/2016 another-MN-traveler, Minneapolis, MN
Front staff were attentive and very helpful. The room was clean, nicely appointed, lots of towels, a coffee/tea maker, great TV, very comfortable bed. Very pleased with the room! Breakfast was nice ... more
Front staff were attentive and very helpful. The room was clean, nicely appointed, lots of towels, a coffee/tea maker, great TV, very comfortable bed. Very pleased with the room! Breakfast was nice though the eggs tasted like egg substitute.
The entry and breakfast room need a re-do. Droopy half dead flowers, overcrowded breakfast room with massage chairs squeezed in. It gave a negative first impression. Then the hallways on the main floor had doors open to the cleaning, laundry, and tool areas. It came across as cluttered and unappealing. New Plants, no mass chairs in the breakfast room, and closed doors to work areas would go a long way towards making this a nicer experience. We also had brown water coming from the tap, which management called about and gave us bottled water for. Our toilet handle broke off requiring us to open the top and manually flush. A partial refund would have been nice. It was not offered less
BWShakopeePlus, General Manager at BEST WESTERN Shakopee Inn, responded to this review
First of all, I would like to thank you for your stay. We do appreciate your business and wish we could have done more to make your stay more enjoyable. I apologize that I was previously unaware of the issues and wish I could I could been of assistance during your stay.
Please fee free to contact me directly at (952)457-9520, so that I may speak to you regarding these issues and see what what we can do for you.
Thank you again for your stay and I hope to speak with you soon.
Best Western Shakopee Inn