Clean, Comfortable, Classy
24/09/2016 Jennifer M, Chicago, United States
When I made the reservation, I asked for early check-in and was able to check in a couple hours early. This is not guaranteed, but a request can be made. I was driving seven hours to get to an intervi... more
When I made the reservation, I asked for early check-in and was able to check in a couple hours early. This is not guaranteed, but a request can be made. I was driving seven hours to get to an interview the same evening, and check-in was easy, everyone was friendly and helpful from the desk clerks to the maids. The rooms are elegant and comfortable. Everything in the room worked well. I had some trouble finding the iron, but did. It was in the closet, up above the shelf and sort-of above the door. I had my dog with me and everyone welcomed him, too. There is a $10 charge for pets, but they do not limit the size or breed. Nice. The room was amazingly clean. It was nice to not be charged a pet fee and then have to stay in a stained room. Got to my interview freshly showered (love the products at the hotel), shirt ironed, and refreshed. Ordered room service for dinner and everything was great. I had the Caesar salad, pork tenderloin, and a piece of apple pie. I recommend all. The man who took my order claimed to want the last slice of apple pie, but I got it. Although I thought it was a ploy to get me to order it, the pie was out of this world, and I wish I'd gotten an entire pie and brought it back with me. It was that good--homemade crust was as flaky as it should be. Breakfast is not included in the price of the room and coffee-to-go costs as well. That is disappointing, and although I understand the restaurant issue, I do wish they had offered coffee and bagels/pastry/doughnuts/something in the price of the room. I did order eggs Benedict. It was OK. Could have been better. Others were ordering basic breakfasts and seemed to enjoy them. less
Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our friendly staff, comfortable guestrooms, high cleanliness standards and fantastic Normandy Kitchen Café & Bar! We hope you have a chance to visit us again in the near future!