Over all great. Some Staff was UN professional!!
25/08/2016 frequentflyer872016, Albion, Michigan
Upon arriving, all was swell. I entered the lobby and no one was at the front desk. I then heard what appeared to me yelling and cussing at sounded like towards the staff. i then asked the lady at the... more
Upon arriving, all was swell. I entered the lobby and no one was at the front desk. I then heard what appeared to me yelling and cussing at sounded like towards the staff. i then asked the lady at the desk (when she finally came to the desk) who that was and if all was ok, she proceed to tell me that it was the "GM" and that she is that was all the time and to excuse her. how embarrassing. breakfast was good. A lady named Amanda, cleaned my room and did an outstanding job. She had very nice appearance and loved the cleanliness of my room. all in all a good stay, other than the un professional joke of a boss that those poor people have to endure working with. i understand, jobs get stressful and employee's tend to not have it "together" but keep it classy! less
Judith K, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review
Thank you for writing you review! I am deeply concerned about this situation as I am unaware and caught off guard by this. We all have frustrating days and unhappy situations but I have never used foul language or raised my voice in anger at any of my employees. Again, I would like apologize for any unprofessional behavior you may have heard. Thank you for letting me know what a fantastic job Amanda did. She does a great job!