smoking allowed in nonsmoking hallway and rooms
22/09/2016 Lori K, Prospect, Pennsylvania, United States
The room was so bad I had to sleep with the sheet over my nose. I would have left if I was not traveling and been too tired to go elsewhere or asked to be moved. Both my husband and I left with head... more
The room was so bad I had to sleep with the sheet over my nose. I would have left if I was not traveling and been too tired to go elsewhere or asked to be moved. Both my husband and I left with headaches. I used a travel card so I was unable to dispute the charges with my credit card or have them take it off. lessons learned. The manager stated he would contact corporate to reimburse for a free night to make up for it they gave me 3700 points. I used 22,000 for the travel card. Does not add up. Based on previous reviews this is not a recent problem. Traveling back from vacation we DID NOT even consider stopping at this hotel. less
MareFlanaganBW, Director of Sales at BEST WESTERN Historic Frederick, responded to this review
Dear Lori K,
Thank you for letting us know about your experience here at the Best Western Frederick. I have added 16,000 points to your rewards card to replace the ones used for your stay. I apologize for what happened while staying the night here at the hotel. Your feedback will help us train our staff to provide a better service for future guests.
Director of Sales