I spent 3 nights at this hotel last week while attending a conference in Rockville. I am not usually a fan of the Best Western chain, but after reading other favorable reviews of this hotel, I decided to give it a try. I am not sure if I got a really bad room or if the people who stay at this hotel have low expectations, but had my employer not pre paid, I would have checked out and gone elsewhere after seeing my room. My main complaints: the room was dark and dingy, the ceiling was dropped down, making it feel quite claustrophobic; the overhead lights were just light bulbs in sockets with no cover; the carpet was ringed with dirt all the way around the room, and had multiple huge dirty spots on the floor (thank goodness I had flip flops- would not have touched that carpet in bare feet); the electrical outlet in the bathroom was coming out of the wall; there was someone else's hair all over the wall and door of the bathroom throughout my stay even though the housekeeper "cleaned" each day; the TV only worked one of the three nights, and there was such a huge gap when the door was closed and locked, that I could see into the hallway. Thankfully, there was a half wall between the door and the bed, so I didn't feel like anyone could peer at me in the bed. The bed was the ONLY redeeming thing about the room, and the reason this is not a 1 star review, as it was clean, well made and comfortable. Thankfully, I had a car, but as other reviews have stated, there is nothing within walking distance, so without a car you are at the mercy of the hotel shuttle. Also, it appears the hotel's main source of revenue is accommodating tour groups, making breakfast a bit of a madhouse. The first morning, I ate yogurt with a fork, as there were no spoons to be had and the second day, I had to hunt down hot water for oatmeal. The third day I saved myself the hassle and went somewhere else for breakfast.
I will not be a return customer. less