Don't expect housekeeping to clean your room
10/05/2016 renee575, Somerset, New Jersey
I stayed at the Best Western in Plaquemine during the Easter Break for vacation. The front desk was great and very attentive but just don't expect to get your room cleaned or fresh towels if you choos... more
I stayed at the Best Western in Plaquemine during the Easter Break for vacation. The front desk was great and very attentive but just don't expect to get your room cleaned or fresh towels if you choose to sleep in past 9:00 a.m. I stayed at the hotel for 6 days during spring break while visiting my family. During the stay I basically visited family late in the day and well into the night. My plans were to relish vacation and the needed opportunity to sleep late. Well housekeeping had another plan, and the first day they
knocked on my door around 9 a.m. I answered the door and asked them to come back later. I placed the do no disturb sign on the door and continued with my sleep. To make a long story short, I left my room around noon and I removed the do not disturb sign from my door. When I came back to my room around 11 that night, I was disappointed to find that my room was not cleaned nor was there any fresh linen. Also, I put the do
not disturb sign on the door as my plan was to sleep in the next day.
The next day I left the room again around noon, and Informed the front desk that I expected my room to be cleaned upon my return. To my surprise when I returned that
night, yet again my room was not cleaned. I immediately went to the front desk and
informed them of the situation and my request and expectation to have my room cleaned. The front desk informed me that the cleaning crew normally leaves by 11 a.m.
I expressed my concern about the staff cleaning so early because some people on
vacation like to sleep late, and most hotels have a cleaning staff that is present for the
duration of the day.
At some point I gave in and woke up early so that my room could be cleaned. However, I realized that they were not cleaning at all. They made the bed and put fresh linen in the bathroom. I addressed my concern to the manager, and the next day my room got cleaned a little better. I also showed the manager the picture of the shower that I had
taken with all the soap scum in the shower. The manager claimed it was the caulking.
To conclude, if you want a clean room, and to sleep in and in addition you would like you housekeeping to clean your room, The Best Western Plaquemine Inn is not the place for you. You are better off driving the addional 20 minutes and finding a hotel in Baton Rouge or Port Allen. less