BEST WESTERN of Alexandria Inn & Suites & Conference Center stay, 09/16/16
21/09/2016 Dr. M, Hazelwood
The physical appearance of the hotel is acceptable and the staff exhibited the courtesy that one would expect from an average hotel. That being said, the towel rack in the bathroom fell off nearly in... more
The physical appearance of the hotel is acceptable and the staff exhibited the courtesy that one would expect from an average hotel. That being said, the towel rack in the bathroom fell off nearly injuring my wife due to improper installation. The complimentary breakfast was the worst I have eaten in any hotel I have ever stayed in. The scramble eggs were so burnt that they were inedible, the pancakes were burnt black, the sausage gravy was watery, the grits were tasteless paste and the milk cartons smelled of sour, rancid milk. In addition, BEWARE the booking price may be different than the price charged the night you stay! As noted on the corporate website:
"Each Best Western® branded hotel is independently owned and operated. Each hotel is responsible for complying with all applicable laws. Guest room types, rates, fees, charges, and applicable taxes are determined by each hotel. All reservations and agreements are exclusively between the guest and the hotel. *Taxes and fees shown on this page are estimates based on information provided by the hotel. Additional charges may apply."
Indeed the total charged to my account was not what was displayed by the corporate website at the time of booking. The franchise apparently does not keep the corporate business up to date on tax rates etc so corporate only gives you an estimate. Not my way of doing business. I prefer their competition that always has the total correct to the penny! less