24/09/2016 Patricia S, Chapel Hill, North Carolina
After reading the wonderful reviews, I was expecting more. Although the hotel has been remodeled with newer, more modern furniture in the rooms, my room still had a cigarette smoke smell that permeate... more
After reading the wonderful reviews, I was expecting more. Although the hotel has been remodeled with newer, more modern furniture in the rooms, my room still had a cigarette smoke smell that permeated the room & hallway. I think the hotel could benefit from a deep cleaning to remove the smoke that may be in the carpets, wall paint, etc from former years of smoking. Breakfast area was small & kind of jammed. The fitness room could use a major overhaul. The night I was there the TV didn't work. less
Amit P, Manager at BEST WESTERN PLUS Georgetown Corporate Center Hotel, responded to this review
Thank You for your Recent visit to Georgetown Best Western Plus, We are extremely dedicated to providing everyone with a friendly and personal experience that is unmatched by any other hotel. However, we’re sorry we fell below your expectations. I apologize that you smelled smoke in our hallways and rooms. Please know that we are a 100% non-smoking hotel and charge anyone who violates this policy $150. We have brand new carpet in the room that was installed June 2016 and we steam clean it monthly, not only Carpet but every single piece of furniture, drapes, mattress, carpet, tile is recently installed. We also recently painted our rooms and our maintenance staff does daily touch ups. We deep clean on a weekly basis including deep dusting, scrubbing floors, cleaning baseboards, door frames, etc. Our breakfast bar is full of various customizable options with more seating than is required. We recently renovated our fitness room as well with new equipment, flooring, pictures, and paint. I am sorry our Fitness room TV was not working during your stay due to recent change from direct tv to TWC HD some how TWC ran short by 2 days to install public area, I am sure you must have enjoyed TV in your room! On a good note Fitness room TV is back in service with multi high definition channel line up. We do hope you will come stay at our completely renovated hotel again.