26/08/2016 Lynell S, Mission, Kansas, United States
My family and I have stayed at this particular location on several occasions over the past couple years and have always been satisfied, but this time, while everything was clean and breakfast was grea... more
My family and I have stayed at this particular location on several occasions over the past couple years and have always been satisfied, but this time, while everything was clean and breakfast was great, we were disappointed in two details: My family and I were disappointed that we could not access the wifi in our room during our stay. I inquired about it with the front desk staff, but they stated, "No one else has complained." I explained that it had worked properly when we'd stayed here before and my phone, laptop and ipad were connected to Governor's B.W. wifi, but there was no service. I even tried to access it in the lobby and on the hotel's computer in the hallway - with no luck. (It had worked on the hallway computer at check-in as I accessed it for my email to get the B.W. rewards printed.) My daughter asked for an extra blanket, but was told there weren't any and was given two bed sheets instead. Seemed strange and still wasn't blanket "thickness". I noticed there was not a bedspread or comforter on the beds in our room - it was a white bed sheet on top of a thin blanket and another bed sheet. There was a small decorative cloth across the foot of the bed. I thought it strange there was not a bedspread as (again) the room we'd stayed in previously had them on the beds! Like I stated, we've stayed here several times and have always been pleased. Perhaps it was just an "off" day. We will stay here again, and keep our fingers crossed that wifi is up and blankets are available if needed. less
Angie T, Director of Sales at BEST WESTERN Governors Inn & Suites, responded to this review
I am so sorry we did not meet up to your expectations while staying at our hotel. In regards to the WiFi we have gone over the procedure with the Front Desk for when it happens in the future. We have also met with our front desk staff and reviewed procedures on distributing blankets, etc. We have since checked the room you stayed in and made sure we reviewed with the housekeeping staff the procedure for correctly making the beds. We do have a few new housekeepers and we will be inspecting their work and continue to train them.
We appreciate your input and we are glad to hear you will stay with us in the future. Thank you for your comments and for your patronage with our brand.