Horrible odor in room and throughout
19/08/2016 Monica T, North Potomac, Maryland
The look and size of hotel is good but old carpeting and materials throughout make the smell too much to bear. Staff is friendly enough but food and rooms low quality. The location is a great spot a... more
The look and size of hotel is good but old carpeting and materials throughout make the smell too much to bear. Staff is friendly enough but food and rooms low quality. The location is a great spot and close to everything in the city but I will never, ever stay here again. less
Laurie S, Manager at BEST WESTERN Pioneer Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
You where in builing 1 and it has and is beinging update as we speek and as far as the smell ???? Not sure what you are refuring to so if you could give us more information it would be helpful.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 641-236-6116 .