Smoke smelly non smoking room
16/09/2016 C J, Phoenix, Arizona
Hotel was adequate. Nothing special. One of the two rooms booked had been smoked in and smelled of stale smoke. I mentioned it so that we weren't charged the 300.00 fee for smoking in a room but the d... more
Hotel was adequate. Nothing special. One of the two rooms booked had been smoked in and smelled of stale smoke. I mentioned it so that we weren't charged the 300.00 fee for smoking in a room but the desk clerk didn't seemed concerned - never offered another room. There wasn't much in the way of eating around the hotel except for a Mexican restaurant across the parking lot. Nasty food in my opinion, but nice staff. Probably wouldn't stay again. The hotel was totally full of construction workers hanging around all the outside areas, but good for their business! We just felt really outnumbered! less
BWjanelle_2016, Manager at BEST WESTERN la Grande Hacienda, responded to this review
I am very sorry about the unpleasant smoke smell in the room. I'm not sure what the situation was that evening, but we most certainly have been full. I believe the clerk would most certainly offered a different room if one was available.
We get many pleasant reviews from the restaurant next door. Again I am sorry you were unable to find something that you and your family found appetizing.
We were fortunate enough to be part of the pipe line construction coming through Iowa that will bring much needed jobs and income to this part of mid west. Along with the pipeline construction during this time of the year is wind mill construction and highway construction. We welcome all travelers for whatever reasons they need to be in our area and we thank you for your feedback.