Needs a desperate face lift!
06/09/2016 Tasha R, Boise, United States
The hotel is nice, clean and modern at first. But then when you get to the room everything is old and needing a serious new look. Our door wouldn't stay shut unless you locked it, serious security iss... more
The hotel is nice, clean and modern at first. But then when you get to the room everything is old and needing a serious new look. Our door wouldn't stay shut unless you locked it, serious security issue! AC was black from dust, bathroom grout was black and shower head pipes were coming out of the wall, carpet was old and dusty and the yogurt at breakfast was curdled...I just about threw up when I opened it. When I brought this up to whom I assume was the manager, she gave a polite sorry and sent me on my way... I guess she is used to the complaints..??? Over all, we slept fine. But will absolutely never stay here again unless they do some serious remodeling! And get their staff to deep clean the rooms better! less
Meera P, General Manager at BEST WESTERN Luxbury Inn Fort Wayne, responded to this review
Please accept my sincere apologies for the inconvenience and not meeting your expectations. Your feedback is very important to us and will be used to make appropriate improvements. The door lock and other issues were addressed immediately after they were reported and we have subsequently trained our staff to report those issues to appropriate departments.
Our breakfast attendant did discuss the yogurt incident with me on the same day. She was very embarrassed to face the situation and didn't know what to say, since this is a rare incident at our hotel. The yogurt cup didn't have any visible indication that it was bad and it wasn't expired as per expiration date on the cup. I will make sure to bring this to our supplier's attention and will see if there is a way to find out if yogurt is bad inside a sealed cup to avoid this type of incident.
I am very excited to share with you that our designer is already working on design and approval of a new carpet, furniture, and decor, and we have already started tile work in our bathrooms.
We hope you will give us a second chance to make it right.