I will NEVER stay here again
19/09/2016 Shay W, Atlanta, Georgia
When we first checked in, they told us if we need a shuttle to call the front desk. We called at 3:00 for a shuttle. They told us it will be ready at 5. We went down at 5 and she said it still wasn't ... more
When we first checked in, they told us if we need a shuttle to call the front desk. We called at 3:00 for a shuttle. They told us it will be ready at 5. We went down at 5 and she said it still wasn't ready. The shuttle driver said do they need to go somewhere. I'm not on a ride so I can take them. He told us all we had to do was come down stairs and they can take us anywhere we want to go in 5 miles and to the O'Hara airport. That's not even the bad part! Our room was covered in ants. They were 'nice' enough to switch our room. Then once we switched, they turned around and gave it to someone else. They ended up having to give them another room shortly after they checked in. The rooms are outdated! The towels are cheap and old. The bed was just okay. There was nothing special about the room at all. The breakfast was good ($6) and one guy who worked the front desk was nice. I wish I got his name. They shuttle driver and the restaurant workers were nice too. The little lady at the front was NOT friendly at all. The wi-fi was down for almost a day. Oh well, I will never stay there again. less
214gene, Manager at BEST WESTERN PLUS Chicago Hillside, responded to this review
Thanks for writing a review. This is not a critique I am used to hearing. It sounds as though everything that could go wrong, did go wrong. All of your issues will be discussed and addressed. Please accept my apology.