Very average, just adequate
18/09/2016 stardust1229, The Woodlands, Texas
Met up with 4 other women for a girlfriend getaway, shopping, area sightseeing, and the Naperville Art Festival. Good location for that. Note most first floor rooms have exterior entry only. Breakfast... more
Met up with 4 other women for a girlfriend getaway, shopping, area sightseeing, and the Naperville Art Festival. Good location for that. Note most first floor rooms have exterior entry only. Breakfast, average selections, typical. However, the staff never wiped tables that I saw in the 3 mornings there. And it took quite a while for things to be refilled. Would say they need extra staff on busy days. The rooms were standard. My sheets were old, almost threadbare, and had unknown stains. Not wanting to "rock the boat" as I didn't make the arrangements, did not complain. But, felt perhaps those sheets had not been changed from previous customer. Made me uncomfortable. They definitely were not changed in the 3 nights I was there, but not unusual these days. Otherwise, standard, relatively clean, basic. Nothing special about this property. less
Syed T, Guest Relations Manager at BEST WESTERN Naperville Inn, responded to this review
Thank you for taking the time to leave such thorough and revealing feedback. It is our goal to provide the best lodging experience to our valued guests and your comments
are enlightening and revealing. I am sorry to hear that you did not have a completely comfortable stay at our hotel we are now informed the management about your concerns regarding with your request which didn't grant your comfort and convenience are our top priorities.I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for improved convenience in future visits.