First things first, the free continental breakfast was great considering me and my friends are broke college kids on a breakaway road trip, and also considering Chicago isn't the cheapest of places. H... more
First things first, the free continental breakfast was great considering me and my friends are broke college kids on a breakaway road trip, and also considering Chicago isn't the cheapest of places. However, that's probably the only good to come out of it. To begin with, the check-in process was obnoxious as the hotel clerk didn't recgonize my reservation at first (I booked through hotwire). Show him the reciept and was able to give me a room, only after giving a fee for having 4 guests, which was already included in the hotwire payment. Then, charge me twice and so I had to come down and speak with him again and not only did he not accept my request for a refund, he belittled me for being a "kid". At that point I was 20, and my friend who was with me was 21 so perfectly able to make the reservation. After the next two days of talking to management, they assured me the second charge would be corrected in the upcoming business days. It never did. It wasn't until months later (maybe up to 4 months?) and repeated calls going nowhere. Every time I called the management staff would ignore my request and blamed me for my own problems.
Enough of that though, the room was fine, clean, and in working condition. Especially for $40 a night split between 3 other people. Location was conveniently close to some good shopping centers and restaurants and also the metro station. Would not recommend soley based off of the customer service I had. Would recommend the room if you want a cheap place to stay outside of Chicago. less