The quality of this hotel is very poor. I read the bad reviews before leaving on our trip and thought about changing hotels...however, I thought...How bad could it be? The location was great for the activities we had planned…so I kept the reservation. I am not a fancy person and for the value I could put up with some inconveniences for the value (I reserved way in advance). I should have listened to the recent reviews on Trip Advisor.
The first room we were given (414), one of the beds was so broken that it almost collapsed when sat on…it actually folded in on the person. The foot of the bed was higher than the head of the bed. Went right down to the lobby and asked for another room. They apologized and put us in room 410. It was a little better than the first room. Still not very clean (better than 414…but not by much), the paint was peeling and falling from the ceilings (like 414). Only difference in this room was that the beds were okay and it was a little cleaner. The air conditioning did not maintain a comfortable temperature, so we discussed it with the front desk. They said they would send someone in while we were out during the day. We came back at night, but it did show any improvement. Room went from warm to hot, then back to warm again…it cycled this way all night…each and every night we were there (3 nights total).
You can hear every some noise through the thin walls (city noise, rowdy guests, the L train, some construction…we did not experience jack hammering, construction noise, etc.). Cities can be loud, so this was not really a bother to me. But, when added to the rest of the substandard experiences at the hotel…it just added to the horrible experience.
We were out of the hotel room most of the day experiencing Chicago, so we were only there at night to sleep. This hotel should close the rooms/floors that are not renovated or in the process of being renovated and not make them available until they are updated. And if they are not going to close the rooms/floors/hotel down, they should inform their guests of the poor accommodations and/or rent them for $49 per night. Best Western should be ashamed of the rooms we were provided. After this experience, I don’t think I can trust Best Western at any of their hotels anywhere. I will never stay at a Best Western again. If you can afford to stay somewhere else, do it!!! less