My family and I have been to Jax 3 times in the last year. The first two times we stayed at the Fairfield Inn that's 2 doors down, but this last time, they were booked so we stayed here. It's hard not to compare them to Fairfield since it's literally with walking distance.
When we first checked in, the front desk attendant was very friendly, and she even upgraded us to a family suite when she saw we were a family of 5 for no additional charge. This was obviously a huge deal, and much appreciated, and I added a whole star just because of this. But honestly, this was the only time we felt the hotel offered great service. We stayed here for 4 nights, so I feel like we got a fairly good idea of how they run things.
I noticed from other reviews on here that it's recommended to make sure you get a smoke free room. Our room was listed as smoke free, but it had an odor neutralizer sitting on the table that was turned all the way up, and at times my husband said he would notice a faint cigarette smell. I read multiple reviews about bad smells - cigarettes, mustiness, "skull" smell - what's the deal that they have such issues with keeping things smelling decent? I'm not sure I want to know the answer to that question.
We have 3 young children, so as you can imagine, eating a meal isn't mess free. While the breakfast attendant wasn't necessarily rude, she made me feel guilty every time one of my children made a mess that needed cleaned up. I would try to clean it up myself but she made me feel like that wasn't the right thing to do either. I was not impressed with the breakfast selection either - mostly all sugary carbs, or "egg" like patties that were less than appetizing looking - but I know that they just serve what Best Western gives them and it's out of their control. I would love to see actual oatmeal, not instant packets that I have to microwave, or Greek yogurt, instead of no-name brand regular yogurt with a whopping 3g of protein.
On more than one occasion, I needed to request clean linens - a clean hand towel for our room, or towels while we swam in the pool - and was told I'd need to wait a bit because they were being washed. Apparently they need to purchase more linens to have on hand, because out of the dozens of hotels I've stayed at throughout the country, running out of linens has never once been an issue.
Through the length of our stay, the staff was attentive, but just not friendly.
Overall, we much prefer Fairfield Inn, which has one of, if not the most, friendliest staff we've ever encountered. Do yourself a favor and book over at Fairfield, especially since it's the same price point. less