so where do I begin? I'm a frequent BW customer and a platinum member, so naturally I stay at many BW locations all around the country; and, This one is by far the worst BW I've ever stayed in.
After making a reservation for a NON-smoking-room for a one night stay about 3 weeks in advance, I arrive at the hotel at 10:30pm, check-in and walk to my room, open the door, just to find out that there are people in the room I was checked into. I'm surprised, they are surprised, and let's not go into the deatils of what I walked into. I walk back to the reception where the front-desk lady calmly says "oh, my bad" without any further apology and treating the situation like it was no big deal at all. Then she tells me that the last room available is a Smoking-room, and there is not much she can do. at this point at around 11pm, I have no other choice. So, to much of my dismay, I'm put in the Smoking-room. I open the door and the smoke-smell is soooo strong and the room sooo reeked of smoke that I pick up the phone from the room and tell the lady that I'll be checking out bc I can't possibly spend the night in such disgusting room. All of a sudden, she tells me that she updated the system and a Non-smoking-room has magically become available. so I walk back to the front desk, get the keys to the 3rd room. The 3rd room was a non-smoking room, yes, but it was disgusting as well, red spots on the tub (blood drops?), stains on the towels, and overall a disgusting bathroom. it is 11:30pm, one hour after I arrived, and after the shenanigan I have encountered for the past hour, I no longer have the time, nor the energy to complain to anyone about the terrible conditions. I sleep the night, wake up at 5AM, and leave at 6Am for my meeting. I then call the hotel and ask for the General manager to explain and complain about my terrible stay. Instead of listing to me, he became so defensive and started telling me that "I need to grow up" and hangs up the phone. The manager, George C., is a obnoxious, arrogant, and an extremely rude individual who doesn't know a thing about customer service. I call back to ask for his name so I can file a report with Best Western Customer relations, and he tells me his name, and then tells me "make sure you get it right". This person is a shame to Best western and a liability to any business that is involved in customer service.
Do yourself a favor, and stay away from this poorly managed, disgusting, dirty and unwelcoming place. Pay 70 dollars more and save yourself lots of hassle, headache and dealing with a rude and obnoxious manager. less
palmas2013, General Manager at BEST WESTERN Tampa, responded to this review
I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. I will look to some of the issues you mentioned thank you again for your review.