Disappointed in Best Western
06/09/2016 marianna70, New York City, New York
I always stay at BW hotels, specifically in Plattsurgh, NY and of course expected the same type of service. This hotel looks nice from the outside, the pool was not too bad, it had a hot tub as well. ... more
I always stay at BW hotels, specifically in Plattsurgh, NY and of course expected the same type of service. This hotel looks nice from the outside, the pool was not too bad, it had a hot tub as well. The service was so so, the rooms were very small with a distinct "not fresh" smell inside. The bathroom was so small that the door had to be completely closed in order for you to use the toilet. The decor was old, the fridge froze everything. The tv was on dark at all times, the water in the sink only had hot water. The breakfast was so disappointing. (eggs dry, no bacon or sausage, waffles, just boring overall) The beds were not comfy, the sheets and blankets weren't very nice. I have to say I am NOT a complainer at all, but this was a real disappointment after staying at the BW, Plattsburgh. I originally booked a regular room and got an upgrade as a BW member, but the upgrade was literally same exact room as the regular one (i know because i checked both) less
MaryT687, Guest Relations Manager at BEST WESTERN Brandywine Valley Inn, responded to this review
On behalf of our entire staff, I sincerely apologize for not meeting your expectations. Our service promise is to try and make right guest dissatisfaction when given the opportunity. Our staff takes great pride in providing excellent customer service to every guest, every time, forgive us if we failed to do so.
We value your opinion, thank you for sharing your experience at the Brandywine Valley Inn!