Don't stay here
07/09/2016 Myles Y, Colorado Springs, United States
This is the worst Best Western we have ever stayed at, it is very hard to find in the first place and the entrance signage is just as confusing. When we got to the hotel entrance the management had al... more
This is the worst Best Western we have ever stayed at, it is very hard to find in the first place and the entrance signage is just as confusing. When we got to the hotel entrance the management had allowed a motorcycle club to park under the Porte Corte entrance blocking the 2 lane check in area which is also a designated fire lane. There is no elevator and the wifi was out. less
BWExecutiveCOS, Guest Relations Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Thank you for taking the time to review our property on TridAdvisor. We are sorry to hear your experience was not good. We are sorry the motorcycle parking was an issue for you. There was a convention going on at that time and the retired veterans motorcyclists stayed with us. We made the decision to let them park under that Porte Corte because of the weather and the sacrifices they made for our country. We strive to provide excellent guest service and felt that was the least we could do for that group. We assure you no fire regulations were ignored. We also would like to apologize about the wifi situation. Again, because of the weather there was an incident that affected our Wifi. Our internet service provider came and took care of it as soon as they could. Sorry for that inconvenience. We hope you were able to enjoy some of the beautiful attractions Colorado Springs has to offer while you were here.
Guest Relations Manager
Best Western Executive Inn and Suites