This time it wasn't as great as the first one
01/09/2016 Ernestoloredo, São José do Rio Prêto, São Paulo, Brazil
I stayed in Best Western the week of August the 15th for studies and honestly I expected my experience to be as great as the first one but it wasn't. I don't why but they assigned me a room for disabl... more
I stayed in Best Western the week of August the 15th for studies and honestly I expected my experience to be as great as the first one but it wasn't. I don't why but they assigned me a room for disabled guests so taking a shower was really uncomfortable for me since I am not used to use this kind of bathrooms, I left the floor wet many times, the handwasher was closer to the floor too. Since this room was very close of the street and under the storage room, every night I heard a noise coming from above. I didn't make any complaint since I am not the kind of guest who complaints and also I was more worried about my lugagge which AA lost by mistake, fortunately a couple of days later it arrived. Marisol from the front desk as always she was very kind and she even called me when my lugagge was back, the rest of the staff is good too, but as I said I don't know why they assigned me a so uncomfortable room for me. I thought they would remember me as a returning guest but apparently they didn't. less
Gavin M, General Manager at BEST WESTERN University Inn Santa Clara, responded to this review
I'm sorry your stay wasn't as you expected! Occasionally reservations come in from third party sites like Expedia with one of our ADA rooms requested - since the reservation came from the outside, we often cannot question the assignment. I don't know if this was your case, but we'll do our best to get it all right for you next time!