Normally a perfect stay.
19/09/2016 Vunga F, Victorville, United States
We usually use this location because of the convenience it offers for a large family. Rooms have comfortable beds, the pull out sofa is not comfortable, space is good, bathrooms are clean and love the... more
We usually use this location because of the convenience it offers for a large family. Rooms have comfortable beds, the pull out sofa is not comfortable, space is good, bathrooms are clean and love the mini kitchen area. The breakfast buffet is great with a variety of options, beverages, coffee, tea and they bring out fresh food often. I just had a horrible experience with check in. I made my reservation over the phone a month prior to get in on a deal, checked on it two weeks after then a week before arrival. The lady who checked us in had all four rooms at full price and told me that the only way I could get my rooms at a discount is if I showed her an e-mail of the promotion. I showed her my confirmation e-mails showing the discounted price. She said no, she needed an e-mail of the promotion she had printed on paper in her hand. I asked her to use the promo code on the paper in her hand but she said it had to be an e-mail. Wow! After way too long standing at the desk, we finally was able to check in. That is frustrating to follow up on my rooms repeatedly to make sure when I arrive that I don't run into any issues. I guess it doesn't matter what you do because I still ran into an issue. It doesn't work well when you have children and elderly people waiting to get to their rooms on a hot day. less
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Daniel Schmidt-Hughes, CHA