Disappointed in Quality
05/09/2016 Jennifer T, Novato, CA
I was very disappointed in the quality and value of this property. We had 3 rooms: the first smelled very musty on arrival, the second had a pervious guests toenail clippings on the bathroom floor th... more
I was very disappointed in the quality and value of this property. We had 3 rooms: the first smelled very musty on arrival, the second had a pervious guests toenail clippings on the bathroom floor that weren't even caught on the second days cleaning, and the third room had an ironing board set up in the middle of the room when we checked in. One of our bath towels was visibly dirty and all of the bath towels were thread bare. At this price point we expected more....there's no "plus" in this Best Western property. It's also under a major renovation, which didn't effect us on the weekend, but may have during the week. The only thing this property has going for it is the short walk into town...but there are other places to stay and next visit to Calistoga we will be at one of them. less
Tammie Q, Manager at BEST WESTERN PLUS Stevenson Manor, responded to this review
I am very appreciative of you taking the time to review your stay with us. I understand how the issues you dealt with did not make for an enjoyable stay. I have spoken to the housekeeping staff assigned to cleaning the rooms and although no excuse given for the lack of cleanliness is a good reason, they have been counseled accordingly. We have immediately taken step to replace any dated towels that are in our inventory. A discount has been processed and we wish that you will allow us the opportunity of a second chance.