Just so so
04/09/2016 Steve C, Menlo Park, California, United States
We stayed here on way to La from SF and as expected it was a bed and a room. We heard footsteps of people above us all night which was annoying and AC was super loud. Curtains did not close all the wa... more
We stayed here on way to La from SF and as expected it was a bed and a room. We heard footsteps of people above us all night which was annoying and AC was super loud. Curtains did not close all the way. The bfast was free but in a tiny room so we went to the ihop next door which was perfect for the kids. The service was average, clerk seemed annoyed w us when we checked in and clearly did not like her job. I won't stay there again unless forced to. Plenty of gas and bfast choices at this exit. less
kavi p, General Manager at BEST WESTERN Heritage Inn, responded to this review
Thank you for taking the time to review and survey your stay with us. My staff and I would like to apologize for any inconvenience we may have caused during your stay. I will make sure I bring up this situation in our next staff meeting to make sure we service our guest and ensure complete satisfaction. Maintenance issues in the room are a daily struggle for us, but we will make sure all irritants will be fixed and ready for use without problems in the future.
As for our small breakfast area, we recently added outdoor seating, knowing our breakfast area is very small especially when we start to get busy in the mornings.
I hope you consider staying with us again in the future. If there is anything we can do for you upon your next stay, please do not hesitate to call and ask. Have a great day.
Best Western Heritage Inn