We know this review is for a stay last month, things got away from us, but we think it will be helpful and also recognize the efforts of the employees of this hotel. We did a lot of research on variou... more
We know this review is for a stay last month, things got away from us, but we think it will be helpful and also recognize the efforts of the employees of this hotel. We did a lot of research on various sites before we chose this hotel. We were impressed with the reviews that told of the care and concern for travelers by the staff. Our main must haves are safety, cleanliness, and great customer service.
We arrived late at night so we couldn't get a true feeling of the hotel. There was security at the entrance to the parking lot which made us feel good about the safety. The front desk personnel were courteous and informative, but not friendly or welcoming. We expect more from those in the hospitality industry. We have high standards when spending our hard earned money. That being said, as our stay went on, the front desk staff were always helpful and went out of their way to make our stay wonderful.
We weren’t familiar with the area and had business by the convention center. We could have stayed closer to it, but from reading reviews of the closer hotels, it didn't seem as safe as we wanted. As it was, the convention center area was only an easy 10-15 minute drive. After seeing where the closer hotels were, we were happy we stayed here.
The hotel is older and decently maintained. What we loved was our room. It was huge. The room was very clean and comfortable. It faced Pacific Coast Highway and the hotel itself is set in a nice neighborhood. We didn't find the noise from PCH distracting. The room had a balcony which made the room feel even bigger. Being on the balcony was relaxing. There is a small marina next to the hotel and a water way. About a block down there are stores including a Ralphs grocery store.
The breakfast buffet was one of the best things about this stay. It is set in a room next to the marina, with a nice view. The gentlemen that run the breakfast are tops in service, A+. We would definitely stay here again. less