Stayed here three nights on business since it was the cheapest hotel in the area. I normally do not have any major issues with Best Westerns, and this was no exception. However, lots of little gripes I have knock the rating down to three stars.
Upon check-in after a long day, the lady at the front desk tried to stick me and my colleague with a one bedroom room and not a two bedroom room like he had reserved. Then she tried to stick us in a smoking room, again NOT what we reserved. After way too long of a time haggling and trying to explain/show her ON PAPER what had been reserved, she told us there weren't any rooms of that type available except for a handicap room on the first floor.
So we were stuck in a room that was a little more spacious in the bathroom area-ok, no big deal. Just wish we hadn't gone around in circles for 20 minutes at nearly 11PM with the front desk lady. For a Best Western I was disappointed at how grimey the shower was especially. The rest of the room was pretty clean however. Pillows were very lumpy, but after my usual restless first night in any hotel room I slept fine thereafter. Hotel is set far enough from the street that we didn't have any noise issues with our room that faced the street. However, the window wasn't sealed completely and was loose, so what little noise we did hear from people passing by and what not seemed amplified.
The continental breakfast seemed pretty limited to me. Seems like they took up 1/2 the space with utensils/condiments/drinks than they did with actual food. Just two types of cereals, some pieces of toast, cinnamon rolls, a waffle maker, sausages, and some really lame, obviously pre-packaged omelets. By our last morning (Sunday) they had swapped out the omelets for some other premade "egg disks" that were pretty bad. A huge group was at the hotel that day, so there was no seating in the main area, but they opened up a conference room for everyone else.
Tried to get some help from a worker at breakfast on what types of cereal they had sitting in the conference room that looked like it was part of breakfast, but she kept dancing around my question and tried to keep directing me to the two lame cereals in the main area that was clogged with 12 year olds. After five minutes of just trying to get what types of cereal they were I finally gave up and went back to eating my boring omelet since she obviously couldn't give me a straight answer.
For what we needed, this hotel did just fine. Didn't spend much time at the hotel, but it was just as well that we came back late and left early. less