Couple of Glitches but would Return
11/09/2016 Yolanda O, Napa, California, United States
Attractive room, air conditioning excellent, quiet overnight. Shower head somewhat difficult to adjust. Reservation request for ground floor room not met, being post op total knee replacement nego... more
Attractive room, air conditioning excellent, quiet overnight. Shower head somewhat difficult to adjust. Reservation request for ground floor room not met, being post op total knee replacement negotiating stairs can be difficult. Clerk acknowledged omission and was apologetic and provided bottled water and snacks. Appreciated discount and proximity of Dennys restaurant. Spouse enjoyed complimentary breakfast very much. less
Roger K, General Manager at BEST WESTERN Amador Inn, responded to this review
Thank you so much for taking the time to write us a review. We do hope that you stay with us in your next visit to Jackson, CA. We always do our best to accommodate all guest needs to the best of our ability. You can always call our hotel directly to ensure that your special request will be met. I do apologize that we could not meet that request. We will be adding some new items to our breakfast room to ensure guest satisfaction. We are grateful that you chose to stay with Best Western where our goal is to provide the best customer service possible. Feel free to call the hotel directly at (209)223-0259 to make any arrangements. My name is Cyndi, and I will be more than happy to help with any reservations.
You friendly Best Western Staff