OK for a basic, old motel/hotel
17/09/2016 David L, Claremont, California
A basic, old hotel with new furnishing, located near Olive Garden and Red Lobster restaurants. Our king room, with continental breakfast, was clean and spacious. The front desk staff was pleasant but ... more
A basic, old hotel with new furnishing, located near Olive Garden and Red Lobster restaurants. Our king room, with continental breakfast, was clean and spacious. The front desk staff was pleasant but not as welcoming as we have come to expect, and were not as well informed about nearby restaurants. The nearest one turned out to be closed (out of business?), then we spotted the Olive Garden and Red Lobster within a short walk. Smoking should not be allowed within 20 feet of the outside hallways, in conformity with state laws prohibiting smoking within 20 feet of a building’s entrance; otherwise, air-conditioning units will suck in the smoke. less
GMBestWesternRohnert, Guest Relations Manager at BEST WESTERN Inn, responded to this review
Hi David L, Thank you for taking the time to write this review and share your experience. We want you to know that your feedback and description of your experience at our hotel is of utmost importance to us. We do our best to ensure that smokers do not smoke in our non-smoking rooms; and when a situation like this occurs, we address it immediately. Your comments regarding the ways we can still improve are just as important, and we can't wait
to show you how we have taken them to heart.