What a staff and always improving property! A+
25/09/2016 Johnny V, Rancho Cucamonga
Not a Best Western fan in general. Tend to stay at Hilton's and Marriott's. Have'nt stayed here since the mid-80's. Family was coming here for a few nights and I decided to join them. I wasn't expecti... more
Not a Best Western fan in general. Tend to stay at Hilton's and Marriott's. Have'nt stayed here since the mid-80's. Family was coming here for a few nights and I decided to join them. I wasn't expecting what I found. From the outside, generally speaking, it looks like it did back in the 80's. But after closer inspection, its been refreshed, with updated railings, and overall great condition. Upon check in Tina helped me. She was pleasant, and informed me the room would not be ready for a bit, it was only 1pm. So I went to my parents room and enjoyed the view up and down the beach and coves until about 4 when I went back to check if my room was ready. They forgot to call me. The rooms have been nicely updated with tile floors, granite counters, comfy beds, flat screen TV's, new sliding doors and look like a much newer property. The whole place is maintained so well. The pool deck was redone over the years, the outside area looks like it is almost all redone. The staff is so friendly and professional. From housekeeping to maintenance, they appear to love working there, and it makes it feel like a more expensive higher end resort. I've stayed at 5 star resorts where the staff isnt half as friendly or professional. I was sad to leave after only 2 nights. Saturday was booked, so we had to. Boo less
FunInSunPismoBeach, Front Office Manager at BEST WESTERN PLUS Shore Cliff Lodge, responded to this review
Thank you for your detailed feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. I hope your next stay is just around the corner. Call us if there is anything we can help you with.
Guest Service Manager