Three days in Bentonville
23/08/2016 grlarson, Tangerine, Florida
We recently stayed at this property. It was not our first time here and we were a little disappointed. We had an extra person this time and needed a roll out couch which when extended, left little roo... more
We recently stayed at this property. It was not our first time here and we were a little disappointed. We had an extra person this time and needed a roll out couch which when extended, left little room to walk by. We also had to go buy a couple of pillows because the small pillows were just insufficient. The staff were cordial. The breakfast bar was great. The rate was reasonable. The location was great for our visit. The parking lot was clean and felt safe. less
Best W, Director of Sales at BEST WESTERN PLUS Castlerock Inn & Suites, responded to this review
On behalf of the entire staff we would like to thank you for your stay with us, and for taking the time to write about your experience. We are indeed in a great location here in Bentonville, close to shopping, restaurants, downtown, and Crystal Bridges. We are happy you enjoyed our daily hot breakfasts, and got a great rate on your room. I agree, The pullout sofas, which come in every room with no upgrade costs, can take up some space if left opened when not sleeping. Thanks also for mentioning to us the pillows. Our King suites come with bigger fluffier pillows, and we do have extras available for guests who prefer them. Our front desk staff can provide some for you so you don't feel obliged to go and purchase your own.
We greatly appreciate all the feedback as it helps us shape our future plans on how to exceed guest expectations. Please come back for another visit, and by all means let us provide the pillows,