Worst customer service ever.
21/09/2016 Jaci B, Quitman, Arkansas
This hotel cares only about money. I made a reservation for a Saturday night, however early Saturday morning I went into labor and of course did not make my reservation. I also forgot to call and can... more
This hotel cares only about money. I made a reservation for a Saturday night, however early Saturday morning I went into labor and of course did not make my reservation. I also forgot to call and cancel my reservation due to being in labor all morning. The next day, Sunday my husband told me there was a charge on our card. Then I realized my mistake of not canceling. So I called the hotel immediately and explained what happened. The girl I talked to assured me the charge on my card was just a hold and they would not actually charge my card if I never showed up. A few days later I realized they did indeed charge my card. So I called back. I talked to two different ladies on the phone. Neither of them were sorry or helpful about my situation. I was very upset most of all with their attitude toward me. Like I was making up a story to get out of paying. I would have settled for "I'm sorry mam but this is our policy and unfortunately we are not allowed to make any exceptions, even for emergency." But they barely mumbled "I'm sorry" one of them didn't apologize at all! I will never go there and I would recommend if you make a reservation, don't have any kind of medical emergency and forget to cancel your hotel reservation! less