Great Staff - Horrible Management
16/09/2016 friendlyzombies, White Bear Lake, Minnesota
We've stayed a total of 32 nights at the BW Sundial since 2012 on our annual vacation. We waited until now to write this review because several staff members are so wonderful. However, the incidents o... more
We've stayed a total of 32 nights at the BW Sundial since 2012 on our annual vacation. We waited until now to write this review because several staff members are so wonderful. However, the incidents of bad management have simply added up year after year until we now feel the need to warn other travelers:
 As "platinum" BW Rewards members, we earned a "free night" last year and were guaranteed there would be no problem upon check in. On night #8, we were LOCKED OUT of our room! The female assistant manager refused to help us and insisted we'd have to contact BW Rewards to get back into our room. This, after staying 32 nights over 5 consecutive years.
 The Sundial's wonderful breakfast supervisor always made sure the food was fantastic. Halfway into our 8 nights last year, we each noticed we'd gained weight. It turned out the management changed their "signature" Breakfast Burrito entree. Instead of equal amounts of egg, turkey sausage, and potatoes, it was now 90% potatoes - no wonder we felt bloated!
 The general manager's dog wanders the lobby and grounds unleashed. Once, the dog was even swimming in the guest swimming pool. I questioned Jude (GM) about it and he said, "People carry much more bacteria than dogs."
 As others have said, choose another hotel if you need to sleep at night. Zero noise regulations are enforced in the Scottsdale "entertainment district" (bars) one block away. You won't believe how loud it is until you've actually experienced it. Not only that, the Sundial has now become "party central" for visitors to the bars so the racket continues all night from hotel guest's audio equipment attached to smart phones/iPads, etc.
We've booked 8 nights in Scottsdale again for 2017, but in a well-managed hotel. less
Jude N, General Manager at BEST WESTERN PLUS Sundial, responded to this review
We do have a great staff, who I believe, reflect our management. Our night security staff maintain a guest only policy after 10:00 p.m. and parties are not tolerated. I am sorry to hear of your disappointment and about your weight gain, however with our new breakfast items we no longer serve breakfast burritos. Our breakfast now features build your own items, healthy options, fresh eggs, and fresh cut fruit, oat meal, and other delicious items. I do wish your comments were directed to me at the property rather then this anonymous review. Dogs are welcome, however not in the pool, and your comments baffle me.