Customer service could be better
We were told by the front desk that we could get a call in case the northern lights were visible in the late night, so we signed up for the service. We never got a notice call. On our way to the air... more
We were told by the front desk that we could get a call in case the northern lights were visible in the late night, so we signed up for the service. We never got a notice call. On our way to the airport, the taxi driver told us that the northern lights were indeed visible, so we were very surprised and disappointed because it probably was our only chance and we never got to see them. The taxi driver's answer was: "these guys (the hotel front desk staff) aren't paying attention and they don't really mind if you see them."
The rest of the services are ok, but considering that most tourists go to Fairbanks to see the lights, the hotel should really pay more attention to their main tourist attraction.
Again, we feel really disappointed by the customer services.
P.S. The HVAC or the internal pipes or something is always hitting the walls and making non-stop noises, so it is hard to sleep. less
AJ J, General Manager at BEST WESTERN PLUS Pioneer Park Inn, responded to this review
Our desk has access and memberships to multiple sites that alert us to lights as they show up. This gives us the ability to awake guests for the northern lights. We only call guest when the lights are visible, not just active. Because all though the lights maybe active, they may not be strong enough to see and cloud or other hindrances may occur. I apologize that your taxi cab driver said that they were visible, our desk will look into what happened that night that you stayed. Our location is in the back woods and sometimes possible to see if you talk a walk down the street from our location. If you contact us about your stay we would appreciate it, (907) 479-8080